Last updated: 15 Jan 2023

This privacy notice for AO InfoTech ('we', 'us', or 'our',), describes how and why we might collect, store, use, and/or share ('process') your information when you use our services ('Services'), such as when you:

• Visit our website at aoinfotech.in or any website of ours that links to this privacy notice
• Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns?

Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@aoinfotech.in.

What personal information do we process?

When you visit, use, or navigate our Services, we may process personal information depending on how you interact with AO InfoTech and the Services, the choices you make, and the products and features you use. Click here to learn more.

Do we process any sensitive personal information?

We do not process sensitive personal information.

Do we receive any information from third parties?

We do not receive any information from third parties.

How do we process your information?

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and comply with the law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.

How do we keep your information safe?

We have organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

What are your rights?

Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

How do you exercise your rights?

The easiest way to exercise your rights is by filling out our data subject request form available here: https://aoinfotech.in/contact-us.html, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

1. WHAT INFORMATION DO WE COLLECT?

   Personal information you disclose to us

   We collect personal information that you provide to us. We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

   Personal Information Provided by You

   The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

   • names
   • phone numbers
   • email addresses
   • contact preferences
   • billing addresses

   Payment Data

   We may collect data necessary to process your payment if you make purchases, such as your payment information (such as upi id), number and email associated with your payment. All payment data is stored by Razorpay. You may find their privacy notice link(s) here: https://razorpay.com/privacy/.

   Information automatically collected

   Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our services.

   Like many businesses, we also collect information through Google Analytics, analytics data is stored by Analytics. You may find their privacy notice link(s) here: https://support.google.com/analytics/answer/7318509?hl=en.

2. HOW DO WE PROCESS YOUR INFORMATION?

   We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

   We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

   • To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
   • To fulfil and manage your orders. We may process your information to fulfil and manage your orders, payments, returns, and exchanges made through the Services.
   • To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
   • To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see 'WHAT ARE YOUR PRIVACY RIGHTS?' below).
   • To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.
   • To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

   We may share information in specific situations described in this section and/or with the following third parties.

   We may need to share your personal information in the following situations:

   Business Partners

   We may share your information with our business partners to offer you certain products, services, or promotions.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

   We do not use cookies created by us but we use Google Analytics.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

   We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

   We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us to keep your personal information for longer than six (6) months past the termination of the user's account.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

   We aim to protect your personal information through a system of organisational and technical security measures. We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process.

   However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

7. WHAT ARE YOUR PRIVACY RIGHTS?

   You may review, change, or terminate your account at any time.

   Withdrawing your consent:

   If we are relying on your consent to process your personal information, which may be express and/or implied consent, depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details.

   Opting out of marketing and promotional communications:

   You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided.

8. HOW CAN YOU CONTACT US REGARDING PRIVACY POLICY?

   If you have questions or comments about this notice, you may email us at info@aoinfotech.in or by post to:

   AO InfoTech, Reegarh
   Ferozepur Jhirka
   Nuh, Haryana 122104
   India

9. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

   Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please visit: https://aoinfotech.in/contact-us.html.

We update our privacy policies time to time without any notice, you may requested to check our privacy policies before using our website or services.